Case Study: Geeks2U achieves higher employee morale and stronger recruitment with TINYpulse

Making Recruitment & Retention a Cinch

Geeks2U, an Australian computer repair and support company, was experiencing a rapid growth spurt and needed a way to boost morale and capture candid employee feedback—especially after sensing morale issues in their contact centre following organizational change.

They adopted TINYpulse (regular 4‑week happiness surveys and the Cheers for Peers recognition tool), added fortnightly all‑hands to discuss feedback openly, and broadcast peer praise across the company. The result: immediate improvement in culture, faster identification and resolution of issues, stronger team bonds through visible recognition, and a measurable boost to recruiting by publishing happiness metrics and positive employee feedback.

Geeks2U

Michael Hancock

Strategic Planning Manager