Case Study: National Insurance Company cuts quote processing time in half with TinyFish

National Insurance Company - Customer Case Study

TinyFish helped a national insurance company overcome a major operational challenge. The customer's online marketplace was trapped in a constant maintenance cycle because its automation scripts for generating quotes would break every few weeks whenever carrier websites updated. This required repeated engineering fixes, while human agents had to manually process each quote in four to six minutes.

The solution implemented by TinyFish utilized intelligent agents that could read and adapt to web forms rather than relying on rigid scripts. This self-healing automation adjusted to changes in carrier websites automatically, eliminating the maintenance burden. As a result, TinyFish cut the quote processing time by 50%, reducing it from six to three minutes per quote, and improved conversion rates by over 35%.