Case Study: Plain achieves real-time support insights with Tinybird

Plain ships real-time support insights in 4 weeks with Tinybird

Plain, a company that builds a customer support platform for technical B2B teams, needed to add real-time, data-driven features throughout its product. Their existing analytics stack had a three-hour data delay, which was incompatible with their real-time user experience. They wanted to avoid building and managing their own real-time analytics infrastructure to stay focused on their core product.

Using Tinybird, Plain ingested their event-driven data via the Tinybird Events API and used its SQL interface to model data and publish dynamic REST endpoints. This solution provided the real-time performance and scale they required without any infrastructure overhead. As a result, Plain shipped their first feature to production in just four weeks, processing 9.6 TB of data per month to serve 10K API requests, and could now permeate their entire product with real-time insights.

Plain