Case Study: HYPE Innovation cuts support tickets by 50% with TinyMCE

How TinyMCE helped HYPE Innovation cut support tickets by 50%

HYPE Innovation, a German innovation software company, faced significant challenges with its previous rich text editor. The tool generated numerous support tickets, primarily due to formatting errors when users copied and pasted text from other platforms like Microsoft Word. This issue was expensive to maintain and caused development time blowouts, leading them to seek a new solution from vendor Tiny.

By implementing Tiny's TinyMCE editor, specifically its PowerPaste plugin, HYPE Innovation gained a flexible and customizable solution. The result was a 50% reduction in text editing support tickets and an estimated savings of over 20 developer days per year. This freed up their team's time and budget to focus on developing new features, while providing users with a familiar and reliable editing experience.

HYPE Innovation

Simon Reinhardt

Senior Software Developer