Case Study: RGP reduces support conversations and boosts customer satisfaction with TinyMCE

How Tiny helped RGP reduce support conversations & increase customer satisfaction

RGP, a global consulting firm, faced challenges with its PolicyIQ product when clients became frustrated with poor copy-paste results from Microsoft Word into HTML fields. This misunderstanding between Word and HTML led to formatting issues and increased customer support requests for the vendor, Tiny.

Tiny implemented its TinyMCE editor with the PowerPaste plugin, which accurately translated content from Word and Excel into clean HTML. This solution from Tiny led to a 10% reduction in overall support conversations and effectively eliminated questions about the rich text editor, resulting in significantly higher client satisfaction.

RGP

Chris Braud

Vice President