Case Study: Accelo increases user engagement with TinyMCE

How Accelo increased user engagement to over 85% with Tiny

Accelo, a provider of Service Operations Automation technology, faced a key challenge from its clients who were requesting a rich text editor for notes and emails. The company needed an elegant, inline editing solution that could be perfectly tailored to its interface without requiring excessive maintenance. This was their number one most requested feature.

By implementing Tiny's TinyMCE editor, Accelo found a flexible solution that was easily integrated and customized. The vendor provided a custom hybrid build and dedicated support to meet their specific needs. The results were significant, with user engagement increasing by over 85%, a decrease in customer churn, and an increase in average customer value.

Accelo

Geoff McQueen

Founder and CEO