Case Study: Eolo doubles online self-service purchases with Tinext

Eolo doubles online self-service purchases with Tinext

The Italian wireless broadband provider Eolo sought to digitally transform its online presence to improve customer experience and enable self-service for its diverse user base. To address this challenge, Eolo selected the vendor Tinext for its expertise, particularly with Magnolia 6, to build a new user-centric e-commerce platform that could integrate with their existing systems.

Tinext implemented a solution by working closely with Eolo's business units to design customer-centric dashboards and ensure complex integrations with the company's CRM and ERP. The results were significant, including a 100% increase in online self-service purchases, a 50% reduction in customer support needs, and a 10% decrease in customer churn, dramatically enhancing digital engagement and operational efficiency for Eolo.

Eolo