Case Study: EOLO Doubles Online Self-Service Purchases with Tinext

Eolo - Customer Case Study

EOLO, the Italian wireless broadband provider, wanted to modernize its digital presence and give customers a better self-service experience across multiple audience groups, including B2C, B2B, resellers, VARs, and wholesale partners. Tinext was selected for its expertise with Magnolia 6, smart user-centric architecture, and systems integration capabilities to support EOLO’s digital customer journey.

Tinext delivered a new website and e-commerce platform tightly integrated with EOLO’s CRM, ERP, call center, and online chat systems, along with customer-centric dashboards tailored to each user group. The new solution doubled online self-service purchases, increased customer engagement by 30%, raised daily customer page visits by 50%, reduced customer support by 50%, cut churn by 10%, and reduced staff content creation time by 70%.

Eolo

Riccardo de Rinaldini

Marketing Manager