Case Study: The Broad Institute of MIT and Harvard slashes alert remediation time with Tines

How the Broad institute of MIT and Harvard slashed its alert remediation time to seconds with Tines

The Broad Institute of MIT and Harvard, a multi-disciplinary biomedical research and development organization with a community of 4,500, needed a better way to protect sensitive data and manage security alerts at scale. Its small Defensive Security Operations team was spending huge amounts of time manually enriching Google Cloud Security Command Center alerts, creating Jira tickets, and coordinating outreach, with turnaround times stretching from weeks to months. The institute turned to Tines, initially using the Community Edition, to find a more agile SOAR solution.

With Tines, the Broad Institute automated alert ingestion, enrichment, routing, and user outreach across multiple security workflows. Tines reduced public bucket alert remediation from two to three weeks to seconds, with almost no team intervention, and helped the team expand from two SCC categories to seventeen in just a few weeks, with plans to scale to all ~125 categories. The Broad Institute also uses Tines to centralize US-CERT alerts, send context to the right teams in Slack, and build toward more automated response actions.

The Broad Institute Of Mit And Harvard

Will Hedglon

Associate Director of Information Security