Case Study: KnowBe4 reduces manual security workflows with Tines

How KnowBe4 transformed internal processes with Tines

KnowBe4, the provider of the world’s largest integrated security awareness training and simulated phishing platform, wanted a SOAR solution that could help its security team reduce time spent on recurring tasks, improve data integration, and better support its proactive approach to preventing social engineering attacks. The team needed a tool that was easy to use, highly visible, and effective for building automated security workflows.

With Tines, KnowBe4 automated internal processes like employee offboarding, user access reviews, and training-related notifications by connecting APIs, webhooks, forms, Slack, and ticketing workflows. Using Tines, the team reduced offboarding workflow time by 50% to 75% and gained faster, more intuitive automation that improved visibility, response speed, and user feedback across security operations.

KnowBe4

Dylan White

Information Security Engineer