Case Study: GitLab achieves 1000s of hours saved and reduced alert noise with Tines

GitLab saves 1000s of hours and reduces the burden of alerts with Tines

GitLab, the AI-powered DevSecOps platform, wanted a better way to scale its incident response operations and reduce the burden of manual, repetitive work. Before using Tines, the team relied on time-consuming scripts and had limited capacity to automate workflows, which made it harder to improve efficiency and manage alert fatigue.

Using Tines, GitLab built a mature security automation program with 77 active workflows, including incident reporting and triage, alert handling, documentation management, and phishing analysis. The results were significant: GitLab saved 1,000+ hours per year, reduced pager noise by 80%, and improved accuracy, collaboration, and work-life balance. Tines also helped standardize processes and free the team to focus on more impactful security work.

GitLab

Valentine Mairet

Security Manager