Case Study: BCM One cuts vulnerabilities and automates IT workflows with Tines

BCM One transforms the way IT and security view automation

BCM One, a managed technology solutions provider, needed to rebuild its security and IT automation program after a malware outbreak and poor EDR coverage left them facing 1.1 million vulnerabilities, alert fatigue, and overloaded manual processes. They turned to Tines to help connect critical security and IT systems, notify owners of required actions, and reduce operational noise.

With Tines, BCM One built 12 automations across use cases like IT maintenance, ChatOps, employee offboarding, and email response, using the platform’s drag-and-drop workflows and Tines tunnel to integrate on-prem and cloud systems. The results were significant: vulnerabilities dropped by 55% from 1.1 million to 504,000, phishing clicks went from 13 per month to zero, and the team now processes about 50,000 story events daily while using tools like CrowdStrike and RunZero far more effectively.

BCM One

Dan Rubins

VP of IT and Information Security