Case Study: Brightworks Group reduces support tickets and IT costs with Timus

Proven Enterprise It Operations and Security Solutions

Brightworks Group, a managed IT services company, struggled to find a cost-effective and scalable remote access solution for their SMB clients. Their previous options were difficult to deploy and manage, leading to performance issues and a high volume of support tickets. They turned to the vendor Timus for its Secure Access Service Edge (SASE) platform to address these challenges.

Timus provided a comprehensive, easy-to-deploy solution that consolidated multiple security tools into one. The results for Brightworks Group and their clients were significant, including a 30% drop in support tickets and a 20% reduction in annual IT budgets due to tool consolidation. The Timus platform also enabled deployments to be completed in less than a day, greatly improving operational efficiency and client satisfaction.

Brightworks Group

Ian Miller

Director of Engineering