Case Study: Hotel Sonnenberg achieves faster, clearer maintenance management with Timly

Hotel Sonnenberg - Customer Case Study

Hotel Sonnenberg, a family-run 4-star Swiss hotel, faced a significant challenge in managing over 1,000 assets, from kitchen appliances to safety equipment. Relying on manual reports via phone, email, and SMS led to communication chaos, delays, and incomplete documentation, making it difficult to track maintenance and ensure timely inspections. To address this, the hotel turned to vendor Timly.

By implementing Timly’s software with its integrated ticketing and QR-code system, the hotel digitized its maintenance and inventory management. The solution provided real-time status tracking, automated deadline reminders for legal inspections, and instant notifications. This resulted in full transparency, significantly reduced communication overhead, faster response times, and complete documentation for every task, allowing the team to focus on enhancing the guest experience. Timly provided the foundation for long-term operational reliability.

Hotel Sonnenberg

Cornel Untersee

Deputy Head of Technical Services