Case Study: Stadler improves workshop efficiency and customer satisfaction with TIMIFY

How Zweirad Center Stadler GmbH improved workshop operations and customer satisfaction by implementing TIMIFY across their 22 stores in Germany and Austria

Zweirad - Center Stadler GmbH, Germany's largest bicycle dealer, faced significant operational challenges in its 22 stores. The company's reliance on phone calls for appointment bookings was time-consuming and led to frustrated customers, negative reviews, and missed billing opportunities for services like insurance and leasing packages. Manual processes and paper diaries further hindered efficiency and data analysis, prompting the search for a customer-friendly solution, which they found with the vendor TIMIFY.

By implementing TIMIFY's online appointment booking system and its Branch Manager Add-on, Stadler streamlined its scheduling across all locations. The solution automated the capture of crucial customer data upfront, which significantly improved billing accuracy and personalized service. This resulted in reduced phone congestion, higher customer satisfaction, and faster turnaround times, with approximately 80% of bikes repaired within 24 hours. The centralized TIMIFY system also provided valuable data for optimizing resources and booking strategies.

Stadler

Peter Glötzl-Stadler

Executive Director