Case Study: Sonova boosts appointment booking efficiency with TIMIFY

How TIMIFY has helped Sonova with their digital transformation, by delivering a tailored system with online booking, resource management and fully integrated call center

Sonova Audiological Care, a large enterprise in the healthcare industry, faced challenges in managing appointments and resources across its rapidly expanding global network of over 7000 employees in 20 markets. They contacted TIMIFY seeking a digital solution to handle complex scheduling, integrate with their diverse IT infrastructure, and support their omnichannel strategy with a scalable, white-label platform.

TIMIFY implemented a tailored online booking and resource management system, which included a fully integrated call center and utilized their RESTful API for seamless connections to legacy systems. The solution featured custom developments like a Fast Booking app and white-label integration. As a result, Sonova achieved a 25% increase in appointments, a 30% reduction in waiting times, and over 20% higher resource utilization.

Sonova

Christos Lanaras

Senior Manager Lead Architect Global Application