Case Study: Nexeye boosts booking slots by 300% with TIMIFY

How TIMIFY empowered nexeye to maximize their potential by increasing available booking slots for customers by 300% and delivering a seamless customer experience across over 725 stores in five countries

Nexeye, a leading optical retailer in Europe with over 725 stores, needed a highly flexible and scalable digital appointment system to support its omnichannel strategy. Their existing tool had reached its limits, and they required a solution that could handle varying IT infrastructures across five countries, integrate with their customer care centers, and manage a complex system of specialists and appointment types.

TIMIFY provided a customized solution that included its core scheduling software, a bespoke Call Centre Add-on, and API integrations. This implementation empowered Nexeye to offer a seamless booking experience, successfully blending online and call center scheduling. As a result, TIMIFY helped increase the available booking slots for customers by 300% across their entire store network.

Nexeye

Marnick Boerland

Group Head of Omnichannel Infra & Logistics