Case Study: O’Brien achieves faster, future‑proof BI and a single source of truth with TimeXtender

Shattering expectations for usability with TimeXtender’s Discovery Hub

O’Brien, founded in 1924 and now Australia’s largest replacement glass specialist (part of the Belron group), provides 24/7 vehicle, home and commercial glazing and works closely with insurers. Faced with a 25+-year-old Unix-based ERP that could no longer be repaired, the company needed to replace its core systems with Microsoft Dynamics AX and CRM while finding a cost-effective BI solution to reduce data-quality issues, bring reporting in-house and preserve historical data.

O’Brien implemented TimeXtender’s Discovery Hub® alongside Dynamics AX and CRM, with on-site support and training to migrate legacy data and streamline reporting. The result was a single “version of the truth” across BI front ends, faster development and fixes (changes that once took a week now take about 30 minutes), greater independence from external contractors, continuity of historical data and a scalable, future-proof data platform.

O’Brien

Kerry McRae

BI Team Leader & Stream Lead