Case Study: Touchstone achieves unified, secure business insights with TimeXtender

How TimeXtender Revolutionised Business Operations Across the Touchstone Group

Touchstone, one of the UK’s leading IT services groups, needed a way to unify data from multiple finance, CRM, support, project management, and order-processing systems into one manageable environment. As its business units and transaction volumes grew, manual reporting in Excel and fragmented data made it difficult for Touchstone to get a complete view of operations, maintain security, and report efficiently across the Group. It chose TimeXtender as its data integration tool.

TimeXtender helped Touchstone centralize and integrate data from disparate on-premise and cloud sources, automate reporting, and strengthen access control and data governance. The result was a consolidated 360-degree view of the business, real-time insights, and more personalized dashboards for management and teams, improving decision-making and client service. Touchstone also reported real measurable results, including time savings from reduced manual aggregation and faster reporting across the organization.

Touchstone

Andes Loukianos

Head of BI