Case Study: Telarus achieves faster email response times with timetoreply

Telarus uses timetoreply to provide world-class service to business partners and customers

Telarus, a master agent in the telecom industry, sought to provide world-class service to its partners but struggled with a manual process for tracking email response times. They needed better data and automation to measure performance and drive improvement, which led them to explore the timetoreply email analytics service.

The timetoreply solution provided automated, customizable reporting that gave Telarus clear insights into team performance. By using features like the Overview and Comparative Reports, Telarus achieved measurable results, including reducing response times in some groups from 7 hours to 2 hours. The data from timetoreply also provided a competitive advantage, allowing them to prove their speed to prospective partners and better support their employees' workloads.

Telarus

Kyra Augustus

Director of Partner Support - Central