Case Study: Plus Packaging improves response times and customer service with timetoreply Optimiser

Plus Packaging elevates sales and customer service with timetoreply Optimiser

Plus Packaging, a family-run packaging supplier, faced intense industry competition and needed to distinguish itself by providing a superior and speedy customer experience. To address this challenge and improve their response times, they chose to implement the timetoreply Optimiser from the vendor timetoreply.

By using timetoreply Optimiser, Plus Packaging gained valuable insights into their email performance, which equipped their teams to respond to customer and sales queries much faster. The solution provided easy-to-use analytics that saved the team significant time. As a result, they achieved an average response time of just 33 minutes, which strengthened their unique selling point of speed and provided them with a healthy competitive edge.

Plus Packaging

Natasha Jansen

Customer Service Manager