Case Study: Deel cuts reply times in half with timetoreply

Delivering responsive, personal ‘white glove’ customer success at scale

Deel, an all-in-one HR platform for global teams, sought to deliver responsive, personal customer success at scale. Their challenge was to improve email reply times for their customer service team without disrupting their existing workflow or forcing customers to use a new ticketing system. They partnered with timetoreply to gain better insights and analytics into their email performance.

By implementing timetoreply, Deel's team gained full visibility into reply times at both team and individual levels, allowing them to work directly from their familiar inboxes without additional training. This solution from timetoreply enabled Deel to cut their reply time metrics in half, providing faster, more efficient support to their global customer base.

Deel

Dan Westgarth

COO