Case Study: IDBS achieves faster reporting and improved billing accuracy with Timesheet

IDBS - Customer Case Study

IDBS is a London-based provider of data management and analytics for R&D organizations serving over 30,000 users worldwide. The company relied on fragmented systems (Lotus Notes, Access and Excel) to track consultant time and expenses, requiring manual data transfers, producing slow, error-prone reporting, losing billable hours, and creating isolated regional databases that were hard to access for traveling consultants and finance teams.

IDBS selected Tenrox to automate time and expense tracking, unify disparate databases, integrate with SalesLogix and SharePoint, and provide web accessibility. The new system delivers real-time KPIs and reports in minutes, uses custom fields and reports to improve data quality, and supports workforce planning—resulting in faster reporting, more accurate billing, better-managed staffing, improved project margins and overall increased productivity and profitability.

IDBS

David Winter

Senior Project Manager