Case Study: Franklin Energy achieves scalable, automated time & billing and faster invoicing with Timesheet

Franklin Energy - Customer Case Study

Franklin Energy, a rapidly growing energy-efficiency consulting firm with 17 offices and about 200 staff, struggled with an outdated Microsoft Access/Citrix time and billing process. The system frequently crashed (about 75 hours of lost productivity per month), required extensive manual spreadsheet processing, produced billing and payroll errors, and offered minimal reporting—constraints that prevented the company from managing larger project volumes and remote staff effectively.

Franklin implemented the Tenrox On‑Demand Time & Billing and Project Cost & Billing solution, eliminating manual processing, improving data-entry controls, and integrating with ADP and Microsoft Dynamics Great Plains. The change freed the equivalent of one full‑time employee, supported the addition of 60+ staff without new administrators, sped up invoicing and cash flow, improved payroll/reimbursement accuracy, and enabled more flexible project billing (e.g., weekly billing), delivering an expected ROI in about 13 months.

Franklin Energy

Richard Ballard

Controller