Case Study: Mattamy Homes reduces customer care inquiries by 80% with Timescapes

Mattamy Homes leverages transformative timelapse footage to elevate the homeowner experience

Mattamy Homes, a leading residential home builder in North America, faced a common challenge in the construction industry: a high volume of customer care inquiries from excited homeowners, which was disruptive and costly for their construction teams. To address this, they engaged vendor Timescapes and its construction timelapse technology in 2019.

Timescapes implemented its solar-powered, high-resolution timelapse cameras to provide real-time visual updates on construction progress. This solution allowed Mattamy to give homeowners a link to view their build, dramatically reducing the need for direct inquiries. The technology delivered an 80% reduction in customer care calls. Furthermore, Timescapes provided immense internal value, giving project managers improved remote oversight, creating a digital paper trail for dispute resolution, and building a detailed historical record for planning future projects.

Mattamy Homes

David DeKort

Director of Operations