Case Study: Mattamy Homes reduces homeowner inquiries with Timescapes timelapse footage

Mattamy Homes cuts customer care inquiries by 80% with Timescapes

Mattamy Homes, a major residential homebuilder in North America, faced a common challenge of overwhelming call volume from excited homeowners. This high volume of inquiries was disruptive and costly for their customer care and construction teams. They engaged the vendor Timescapes to address this issue with transformative timelapse footage.

Timescapes provided a solution that gave homeowners real-time visual updates on their development via a shared link. This resulted in an 80% reduction in customer care inquiries. Beyond simplifying customer interactions, Timescapes also improved project oversight with remote monitoring, provided a digital paper trail for dispute resolution, and created a historical database for planning future construction schedules.

Mattamy Homes