Case Study: Wunderkind improves customer success operations with Timely

Wunderkind streamlines time tracking in 2 sessions with Timely

Wunderkind, an AI-powered performance marketing engine, faced a challenge in understanding how its customer success manager (CSM) team was allocating time and what its overall capacity was. This lack of transparency hindered operational optimizations. Their initial manual spreadsheet and subsequent project management tool were unsustainable and insufficient, so they needed a scalable solution that wouldn't burden their team. They turned to the vendor Timely and its AI-powered automatic time tracking software.

By implementing Timely, Wunderkind automated the tedious task of time tracking. The solution provided unmatched data insights, reduced manual effort through its Memory feature, and offered easy reporting. This enabled Wunderkind to make operational changes, such as reducing time spent on inefficient tasks, and use data to justify optimizations and inform capacity planning. The feedback from CSMs on the Timely tool was overwhelmingly positive.

Wunderkind