Case Study: Compass achieves automated workforce coordination with Timely

How Compass uses automation to coordinate its workforce

Compass, a technology-focused real estate brokerage with 17,000 agents and employees across 20 U.S. markets, needed a better way to understand how its workforce spent time. Before Timely, the company relied on limited data and assumptions, making it difficult to balance support, manage capacity, and improve productivity.

Using Timely’s automatic time tracking and reporting, Compass tracked customer-facing interactions, meetings, projects, and administrative work across about 350 employees. Timely gave managers privacy-preserving visibility into workload and team activity, reduced time-tracking overhead to about five minutes per day, and helped Compass identify excess capacity, over- or under-utilized teams, and tasks suitable for self-service or automation.

Compass

Beau Clark

Agent Experience