Case Study: Healthfinch achieves near-100% time tracking compliance with Timely

Healthfinch - Customer Case Study

Healthfinch, a Wisconsin-based health tech company, needed a better way to track internal time for its Customer Success team. Its challenge was to improve efficiency, understand cost of goods sold and resource planning, and replace a clunky project management tool with built-in time tracking that did not meet their needs.

Healthfinch chose Timely and its Memory feature to automate time tracking across the team. With Timely, time tracking compliance rose from about 60% to almost 100%, employees were happier, and the company gained useful data to move two team members into roles that better matched their work. Healthfinch also used Timely in a HIPAA-conscious way, with the desktop app capturing only basic metadata, and is expanding its use with clients, projects and tags to improve implementation tracking and internal tooling.

Healthfinch

Vicky Weber

Business Operations Analyst