Case Study: Compass improves workforce visibility and time tracking with Timely

Compass tracks time for 350 employees across 20 markets with Timely

Compass, a major US real estate brokerage with 17,000 agents, faced a significant challenge in accurately understanding how its large, distributed workforce spent time across more than 20 markets. They needed a solution that prioritized employee privacy and efficiency while providing rich insights. The company turned to the vendor Timely and its automatic time tracking product to solve this problem.

By implementing Timely's solution, Compass automated its time tracking process. The software captured employee activity privately in the background, requiring minimal daily effort from users and ensuring their trust. This provided Compass's leadership with actionable data to identify over- or under-utilized teams and markets. The results included freeing up employee capacity, identifying tasks for automation, and delivering concrete insights that managers used to improve productivity and support during employee coaching. Timely was praised for its ease of use and was deemed the superior enterprise time tracking tool after extensive trials.

Compass