Case Study: Verge Hairdressing achieves exceptional customer service and staff readiness with Timely

Verge Hairdressing - Customer Case Study

Verge Hairdressing, run by sisters Sally and Sonya Clark in Musselburgh, is a suburban salon with over 30 years’ combined experience and a loyal, multigenerational client base. Their challenge was to deliver high‑end, creative services and effective staff training while staying organised and keeping offerings fresh to retain clients outside an inner‑city location.

By using Timely appointment software the team can see upcoming bookings, prepare tailored ideas for clients and better manage staff and apprentices. The result is exceptional customer service, a full calendar, long‑standing client relationships (some spanning 30 years), a happy, skilled team and continued growth as a community hub.

Verge Hairdressing

Sally Clark

Verge Hairdressing