Case Study: Massage Clinic QT achieves business growth and scheduling freedom with Timely

The road to recovery and to a new business

Massage Clinic QT — Road to Recovery was founded in 2011 by Lesley Logan, a remedial massage therapist whose own rehabilitation from back surgery shaped a client-centred, sport-focused practice. As the solo operator grew demand from athletes and chronic pain sufferers, Lesley faced the challenge of scaling the business while maintaining high-touch care, managing bookings and finances, and finding time to train and upskill.

Implementing Timely booking software gave Lesley the freedom to manage appointments and monitor figures remotely, letting her hire two full‑time therapists, travel for courses, and focus on developing specialist skills like Manual Lymphatic Drainage. The result is a steadily growing clinic that keeps client care front and centre while giving the owner flexibility and confidence to expand.