Case Study: OFF Wax & ON Brow House achieves streamlined, scalable bookings and increased profitability with Timely

The right booking solution for a growing business

OFF Wax and Brow Bar is an award-winning specialist waxing salon that has grown from a single branch in 2008 to three locations by focusing solely on waxing services. As the business expanded, owner Nicky needed a robust, reliable booking system to manage high appointment volumes, keep client notes organized, and support further growth.

They adopted Timely as the "central nervous system" of the business: it handles all appointment scheduling and client records, helps maximize daily capacity and profitability, and improves client retention. The system scales with the business, is easy for a non‑tech owner to use from any device, and its attractive interface fits the salon’s aesthetic while simplifying operations.

OFF Wax & ON Brow House

Nicky Shore

Founder and Owner