Case Study: Waxed achieves a seamless multi‑salon switch and reliable ongoing support with Timely

The Ease of Switching to Timely – A Customer’s Perspective

Timely is a salon and appointment management platform that helped Waxed, a waxing salon group with 36 staff across five locations, replace software that couldn’t support its growth or multi-site needs. Director Leah Miller first approached Timely at the Melbourne Beauty Expo while researching alternatives and needed a solution that could handle complex rostering and a growing business.

Timely provided a seamless transition, migrating years of historic and future bookings and setting up a complicated schedule for 36 staff across five salons. The system proved easy for staff and clients to use, offered thorough reporting, and came with responsive ongoing support—leaving Waxed up and running well before the busy season and Leah highly satisfied with the switch.

Waxed

Leah Miller

Director