Case Study: ShortCuts Children's Salon achieves rapid growth and flexible remote management with Timely

ShortCuts Children‘s Salon - Customer Case Study

Shortcuts Children’s Salon, started by David O'Neal to make haircuts enjoyable for kids and parents, has grown into a multi-location chain but faced the challenge of delivering a consistent, hassle-free experience while managing bookings, staff and operations across dispersed sites and cutting down on time-consuming phone calls and no-shows.

By adopting Timely’s online booking, automatic SMS/email reminders and iOS app, Shortcuts moved to 24/7 online bookings (handling over 1,000 bookings a week), automated appointment changes and no‑show follow-ups, reduced admin and missed appointments, and gave David the flexibility to manage the business remotely—driving growth and improving the customer experience.

ShortCuts Children‘s Salon

David O‘Neal

ShortCuts Children‘s Salon