Case Study: My Fathers Barbers eliminates double bookings and keeps clients connected with Timely

Real talk with My Father’s Barber

My Father's Barber is a Christchurch-based barbershop founded by Matt Brown — an internationally recognized hair artist, educator and community advocate who blends creative barbering with mental health and domestic-violence advocacy through initiatives like She Is Not Your Rehab. As the business grew to multiple locations and 13 staff, reliance on Google Calendar for tightly scheduled half-hour appointments led to frequent double bookings, receptionist strain and a poor customer experience.

They switched to Timely appointment-booking software, chosen for its reliability and customer support, and saw an immediate operational improvement: double bookings disappeared, online bookings became easy for clients, and staff had a dependable system during peak times. The change reduced front-desk stress, improved client flow and freed the team to focus on service, community work and future plans like an online barbering school.

My Fathers Barbers

Matt Brown

Owner/Director