Case Study: Peter Grant Massage achieves seamless dual bookings and automated reminders with Timely

Peter Grant Massage - Customer Case Study

Peter Grant Massage is a home‑based practice offering both human massage and canine treatments — clients are often welcomed by Peter’s two English Cocker Spaniels, Murphy and Mason. Running parallel human and dog services created a booking and communication challenge: Peter needed a simple way for clients to choose the correct appointment type, supply the right information and receive timely reminders without adding admin work.

Using Timely’s online booking platform, Peter consolidated both services on a single site with clear appointment types, automatic reminders and easy mobile edits. The result: fewer scheduling errors, happier clients who value the reminders and self‑service changes, increased referrals and sustainable business growth that’s boosted client understanding and career satisfaction.