Case Study: Perfekt Skin streamlines bookings and client communication to deliver personalised spa experiences with Timely

Perfekt Skin - Customer Case Study

Perfekt Skin is a boutique spa in Smithtown, New York, founded by Olivia Arkin, who offers bespoke, women-only facials that run 2.5–3 hours with a strict limit on daily clients to ensure a deeply personal experience. As a solo operator, Olivia struggled to stay organized and maintain consistent client communication while running every aspect of the business.

By adopting Timely, she replaced pen-and-paper systems with email- and text-based booking and reminders, enabling 24/7 client contact and personalised touchpoints like welcome messages. The result is a more efficient, organized operation that preserves Olivia’s hands-on, high-touch service and enhances client satisfaction and loyalty.

Perfekt Skin

Olivia Arkin

perfekt-skin