Case Study: Ollie Quinn boosts bookings and customer experience with Timely

Ollie Quinn use Timely to bring their customer experience to life

Ollie Quinn is a UK eyewear retailer with 10 locations that prides itself on making stylish, affordable frames accessible and delivering a highly experiential in‑store customer journey. Their challenge was to extend that seamless experience from discovery to appointment: they needed 24/7 online booking, real‑time visibility of bookings across locations, fewer phone bookings and queues, and better data to inform marketing.

Timely solved this by integrating online booking into Ollie Quinn’s website and Instagram, providing an iOS app for staff to manage bookings on the go, and automating emails/SMS reminders and booking‑change notifications. The result: a streamlined end‑to‑end customer experience with no call‑centre reliance, improved booking visibility and reporting for marketing decisions, reduced no‑shows and rebooking prompts, and more time for staff to focus on in‑store service.

Ollie Quinn

Emily Miller

Head of Marketing