Case Study: MK Hair Studio & Academy achieves reduced no-shows and increased margins with Timely

MK Hair Studio and Academy - Customer Case Study

MK Hair Studio & Academy (MKHSA), a world‑renowned men’s grooming salon and training academy specialising in European and Afro barbering, was struggling with a time‑consuming, manual booking process using Microsoft Outlook. Managing appointments, reminders and day‑to‑day communications by hand was inefficient for a busy, appointment‑based business and made reporting and decision‑making harder.

After switching to Timely, MKHSA gained online bookings, automated SMS/email reminders, and built‑in reporting and financial tools — backed by fast, helpful support. The result: a dramatic drop in latecomers and no‑shows, higher margins, happier staff who spend less time on admin, more satisfied clients, and a business owner who now recommends Timely worldwide.

MK Hair Studio and Academy

Mucktaru Karbo

MK Hair Studio and Academy