Case Study: Personal trainer Matt McKay achieves time savings and reduced no-shows with Timely

Matt Mckay - Customer Case Study

Matt McKay is a Dunedin-based personal trainer who launched his business while juggling full-time study. As a first-time entrepreneur he needed to streamline client scheduling, reduce no-shows and reclaim time lost to phone tag and manual booking so he could focus on training clients and his exams.

He adopted Timely’s online booking, rescheduling and automated email/SMS reminders, which cut no-shows, saved him time and reduced administrative stress. The system freed him to grow his client base, deliver strong results (one client lost 13 kg), increase his income and earn industry recognition as Up-and-Coming Personal Trainer of the Year.