Case Study: Manscape achieves a safe, successful reopening with Timely

How Manscape used Timely Consult to help them reopen safely during New Zealand’s Stage 2

Manscape is an upmarket hair and body salon for men in Christchurch that needed to reopen safely after New Zealand’s lockdown while preserving its premium client experience. Their main challenge was implementing efficient contact tracing and social‑distancing procedures without cutting into appointment time or disrupting the relaxed, high‑touch service clients expect.

They adopted Timely’s pre-appointment COVID‑19 Health Agreement sent by SMS (with paper forms as backup), trained staff on a “chauffeur” arrival routine and updated reminder texts so clients waited in cars until called in. Most clients completed the forms, which sped up check‑ins, allowed full services to resume, maintained client confidence and retention, and provided a reliable contact‑tracing safety net.

Manscape