Case Study: Headroom Hair achieves streamlined multi-salon management and increased revenue with Timely

Headroom Hair - Customer Case Study

Headroom Hair, founded by Sally Clarke in Ballina twenty years ago, has grown from a single chair into an award‑winning salon group with three locations known for excellent customer service and staff development. When the business expanded to a third salon, its outdated, clunky systems for managing multiple locations and client bookings became a bottleneck — the team needed a streamlined solution to handle bookings, marketing and day-to-day operations across all sites.

Headroom implemented Timely, adding online bookings, Afterpay, SMS reminders and SMS marketing plus a unified view of all three locations, supported by ongoing training from the Timely team. The change simplified operations, improved client convenience, generated additional revenue, and let Sally focus on training and growth — outcomes reflected in continued expansion, industry awards and Gold accreditation from the Australian Hairdressing Council.

Headroom Hair

Sally Clarke

Headroom Hair