Case Study: Gippsland Cosmetic Laser achieves streamlined bookings and reporting with Timely

Gippsland Cosmetic Laser - Customer Case Study

Gippsland Cosmetic Laser, founded in 2013 by registered nurse Anita Turner, blends clinical nursing standards with cosmetic laser and light therapies to deliver an ethical, healthcare-aligned alternative to the beauty industry. Concerned by lax regulation in the sector, Anita built two clinics staffed entirely by trained nurses focused on client safety and experience, but faced operational challenges: manual booking and reporting processes and the complexity of managing rooms, staff and resources across multiple locations.

Adopting Timely solved those problems by streamlining bookings, automated reminders, resource and room management, and monthly reporting, freeing staff to concentrate on client care. The practice now enjoys clearer visibility into clinic performance, significant time savings, smoother operations and continued growth—recognised by multiple business awards.

Gippsland Cosmetic Laser

Anita Turner

Gippsland Cosmetic Laser