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141 Case Studies
Case Study: The Help Hub achieves accessible, easy-to-book free 20-minute emotional support across the UK with Timely
A Timely Case Study
Free emotional support from The Help Hub
The Help Hub is a UK-registered charity founded by psychotherapist Ruth Chaloner in April 2020 to address the surge in pandemic-related mental health needs. It offers free, confidential 20-minute emotional support sessions by qualified volunteer psychotherapists and counsellors to anyone in the UK, but faces growing demand and volunteer fatigue after an initial recruitment surge.
To meet the need the charity built a simple online booking system for telephone or video sessions and initially recruited over 800 volunteers with capacity for about 2,500 sessions per week. The service has reached many people, earned national recognition for its founder, and recently gained charity status; The Help Hub continues to recruit volunteers and launch fundraising to scale up for the long-term mental health fallout from COVID-19.
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The Help Hub
Ruth Chaloner
Founder