Case Study: Happy Paws Fitness achieves streamlined bookings and faster check-ins with Timely

Finding happiness through Happy Paws

Julia Ward left investment banking to launch Happy Paws Fitness in 2009, a full-service doggy day care in Sydney’s Eastern Suburbs offering day care, walking, grooming, pet taxi, puppy school, holiday care and retail. Rapid growth meant staff were stretched across many roles and needed a better way to manage an expanding client list and individual pet preferences to keep service personalised and efficient.

Happy Paws adopted Timely, a user-friendly booking system that lets staff store pet details, customise bookings and speed up check-ins. The result was smoother drop-off and pick-up flows, fewer queues and happier owners, improved staff efficiency and the operational foundation to support further expansion across Sydney.

Happy Paws Fitness

Julia Ward

Owner