Case Study: Business coach Faye Murray frees up time for coaching and salon growth with Timely

Faye Murray - Customer Case Study

Timely, the salon booking software, teamed with Faye Murray — “The Salon Guru” and an experienced hair & beauty business coach — to address a common problem: busy salon owners juggling daily bookings and operations with the need to work on their business. Owners struggled to find consistent business development time, keep marketing and social channels client‑focused, manage reporting and booking gaps, maintain COVID‑safe procedures, and motivate staff while driving product sales.

The solution combined Timely’s appointment automation to free up admin hours with Faye’s coaching on dedicated business development time, client-focused social media, goal‑driven reporting, product-selling techniques, staff recognition and clear procedures. As a result salons regained time to plan and act, improved rebooking and retention practices, filled calendar gaps more effectively, increased product revenue and communicated stronger hygiene measures to reassure clients.

Faye Murray

Faye Murray

Hair & Beauty Business Coach