Case Study: Erban Spa achieves rapid franchise growth and streamlined multi-location management with Timely

Erban Spa franchise is growing fast with Timely

Erban Spa is a New Zealand franchise founded by Jess Luxton that has quickly expanded to four locations (Dunedin, Christchurch, Wellington and Auckland). Rapid growth created operational challenges: Jess needed to manage multiple sites remotely, improve staff timekeeping and bookings, get real-time visibility across centres, and avoid high multi-site software costs.

Timely’s cloud-based platform solved these problems with multi-location management, mobile staff check-in, on-the-go booking and fast reporting, plus competitive multi-site pricing and marketing resources. As a result Erban scaled rapidly to four successful spas, gained immediate oversight of bookings and staff performance, increased bookings via mobile sales, and used reports to target marketing and improve operations.

Erban Spa

Jess Luxton

Owner