Case Study: Carla Lawson Hair Extensions achieves business growth and stronger client confidence with Timely

Carla Lawson Hair Extensions - Customer Case Study

Carla Lawson Hair Extensions is a Melbourne-based studio founded by technician Carla Lawson, who turned decades of training and a personal passion for fuller hair into a business. Frustrated by industry-wide issues—poor-quality synthetic or animal hair that tangled and didn’t last—Carla set out to offer a higher-standard, client-focused alternative.

She sources and fits only premium, hand-wefted hair from around the world and pairs that product quality with technical precision and attentive customer service. The result: strong organic growth, a growing social following and celebrity clients, and countless customers (including those with medical or age-related hair loss) reporting renewed confidence and long-lasting results.

Carla Lawson Hair Extensions

Carla Lawson

Founder