Case Study: Beyond Skin achieves enhanced client care and fewer no-shows with Timely

Beyond Skin - Customer Case Study

Beyond Skin is an award-winning skin clinic in Belfast founded by aesthetic specialist Gillian Lowe and entrepreneur Jennie Wallace after the clinic they worked for closed in 2016. Facing the sensitive nature of skin and appearance treatments, they needed to establish strong customer care, consistent staff training and efficient operations to build trust and grow the business.

Combining Gillian’s clinical expertise and Jennie’s business and marketing skills, Beyond Skin invested in team training, partnered with leading product and laser suppliers, and implemented Timely for automated messaging and online rescheduling. The result was fewer no-shows, better two-way client communication and higher return rates — recognition that included a WhatClinic Award for Outstanding Customer Service and a 2017 Best Clinic nomination.

Beyond Skin

Gillian Lowe

Aesthetic Beauty Specialist